Services

Training Skill Develop Ability Expertise Concept

At Believing & Achieving Customer Service Consulting our mission statement is “treat people the way that you want to be treated”. Always treat your customers with respect, dignity, care and as a priority. Our Elite Customer Service/Experience Training Program is built with the emphasis on making sure that your customers are happy. Happy customers are loyal customers. Loyal customers bring in more revenue and help grow your business. You can find more information here about our training programs packages.

We offer 1:1 Coaching Sessions for a more personalized solution to assess and strategize a solid retention process to keep your customers that is catered just for your business. We also offer 3 types of Elite Customer Service/Experience Training Programs. Whether you prefer to do a self paced online training course, a more interactive online training course that is led by a trainer through Zoom, or an in person training, we have you covered with options that will best fit your needs.

*Due to Covid Restrictions, in person led training is restricted until further notice.

1:1 Coaching Sessions

Client Retention Strategy Session includes, but not limited to:

  • 1:1 Coaching Sessions are beneficial for small business owners who want to create loyal, happy and engaged customers by providing them with an Elite Customer Experience.
  • Assessment of your current retention process for retaining your clients.
  • Personalized retention solution strategy to retain your clients based on your business needs.  
  • Bonus Included: “It’s All About the Surveys” Guide to creating surveys as a means to get feedback from your clients so that you will know what they want and/or need that you are doing well or that you can change within your company.
  • “It’s All About the Surveys” guide is sold for $29.00, but for a limited time only, it will be included for FREE when you schedule your Client Retention Strategy Session.
  • Time: 1.5 Hours
  • Cost:  $249
schedule your 1:1 session here

All of our Elite Customer Service/Experience Training Programs offer:

  • 4 Core Modules
    • How to Provide An Elite Customer Experience
    • How to Build Connections With Your Customers
    • How to Create Loyal Customers
    • How to Handle Difficult Customers
  • Activities to check for understanding of the module subjects.
  • Approximately 2-4 hours to complete the training program.
  • Certificate of Completion.

Online Training Course

Our Online Training Program is a self paced program that is 100% online and does not include a live trainer. It includes the 4 Core Modules listed above and it can be used by you and your team over and over. This is a great Elite Customer Service/Experience Training Program for new employees to set expectations for how you want your team to treat your customers. This is also an amazing training program for a solo business owner that does not have a team but wants to enhance his interactions with his/her customers. You and your team will receive a Certificate of Completion after the course has been completed. Please click below to receive your Free Consultation to determine which of these Course Options best fits your company’s needs and payment options.

Free Consultation

Zoom Online Training Course

This Zoom Online Training Course is a LIVE training with a trainer to guide the course. This Elite Customer Service/Experience Training Program Course on Zoom is a good way to keep your team engaged and active. The more engaged your team is, the more they take away from the course and apply to future customer interactions. You and your team will receive a Certificate of Completion after the course has been completed. Please click the link below to receive your Free Consultation to determine which of these Course Options best fits your company’s needs and payment options.

Free Consultation

In Person Training Course

This In Person Training Course is the ultimate training course where your trainer will go through the course modules with you and your team in person. This training course includes more activities than both of the Online Training Programs and has the highest level of engagement for your team. You and your team will receive a Certificate of Completion after the course has been completed. Click below to receive your Free Consultation to determine which of these Course Options best fits your company’s needs.

*Restrictions Apply

free consultation

Monique’s services are A1. I wanted her webinar and realized I had some holes in my customer experience. She was so kind and helpful in explaining the importance of creating a survey so I could see what works. I know it may seem simple but I never thought to do it. I immediately did what she said. It has helped me tremendously and I can not wait to use her workbook to help me further my business and customer experience. USE HER, do not delay.

Shannon Payton

I requested Monique’s service two days prior to the date needed and she accommodated her schedule to deliver her service! I have a small business and felt it necessary to have an expertise join our quarterly meeting. Monique was engaging and allowed all staff members to participate. She really honed in on how essential the first impression is in a business. I would highly recommend her expertise as a Customer Experience Strategist! Thank you Monique! -Face Down Chairs

Courtney Walker

If you need strategies on how to perfect your onboarding process to make your customer experience outstanding, then Monique is your lady to help you improve. Monique has been in customer service for many years and is a senior manager in a Popular International Company. She knows her stuff. I beseech you, get Monique’s strategy session today to perfect your onboarding systems & client relationship so that you would never be out of business.

Risha Ferdinand