My Story
Hello. My name is Monique Brown, Owner/Founder of Believing & Achieving Customer Service Consulting. I am a wife and mom to 4 beautiful children. I am originally from Cleveland, Ohio and now I currently reside in Atlanta, GA. I worked for one of the largest insurance companies in the U.S., for almost 20 years as a Customer Service Consultant, Coach and Trainer.
Before I went to the University of Akron and Ursuline College, I had to take restaurant and retail jobs. Even though the jobs did not pay much, I quickly moved up the ladder. I was great at “treating people the way that I want to be treated”. This great customer service skill allowed me to connect with my customers and build their trust in me and the company I worked for. The better I treated people, and I don’t mean a fake nice, I have always been genuine, I noticed the more sales and referrals I was getting. The more sales, the more promotions.
In college I studied Marketing and Communications to enhance my passion for great customer service. I then went on to work at an insurance company for almost 20 years where I have implemented and trained representatives how to interact and engage with their customer for the most ELITE Customer Experience.
Since I have moved to Atlanta, which is one of the top areas in the country where small businesses start, I have noticed that small business owners have amazing ideas for what they sell, and their services and products are awesome, but they do not have a retention strategy in place to train their employees on how to provide the customers with an overall amazing customer experience.
Being that teaching and training Elite Customer Service/Experience is my passion and expertise, I founded Believing & Achieving so that I can train small business owners and their employees to enable them to grow their businesses and think like big, successful businesses. And let’s face it, since our customers are our primary focus and that is how we make our living, we need to make sure that our customers are happy.
I organized several collaborations teaching other coaches how to connect with their consultants so that their teachings would be more effective. I also implemented a new program to make sure that customer service consultants understood how the impact of how they treat their customers, no matter how high their premium is, to maintain loyal customers and build a solid overall rapport.
Thank you for visiting my website and I look forward to connecting with you and training your team so you can provide your clients with an Elite Customer Service Experience.